Does Mumbai Dabbawala Manage Better Than Swiggy and Zomato?


Brief about Mumbai Dabbawalas

Mahadeo Havaji Bacheche- founder of Mumbai Dabbawala started a lunch delivery service in Bombay (Mumbai) with a group of 100 people. The business grew and in 1956 a charitable trust was registered under the name of Nutan Mumbai Tiffin Box Supplies.

Does Mumbai Dabbawala Manage Better Than Swiggy and Zomato.

Who are Mumbai Dabbawala

Mumbai Dabbawala or dabbawalas are the ones carrying tiffin from your home to your workplace within Mumbai. In short, this dabbawalas supply hot and homemade tiffin to the office and again deliver the empty tiffin back to the respective houses. Mumbai Dabbawalas are a reason for not letting Mumbai Sleep also can be said as Dabbawalas are the reason Mumbai never stops.

Daily 2 lakh tiffin delivery by 5000 Dabbawals without a delay or compromise in service with illiterate people who have not passed 8th Std. Service that makes ministers visit early before their schedule, for a meeting with Dabbawalas. They hold the record of 6 sigmas i.e. having 1 error in 6 million transactions. They deliver tiffin without using vehicles that consume fuel and that too on time. Because of this, they achieved 6 SIGMA and are also ISO CERTIFIED.

Dabbawalas have got their aggression in work from  CHHATRAPATI SHIVAJI MAHARAJ and Politeness from Saints.

How did Mumbai Dabbawala reach IIM?

C.K PRAHALAD- the greatest management guru of India had assigned 12 students to study Dabbawalas. These students not only have studied Dabbawals but also have learned perfect time management, plan management, service, and execution of Dabbawalas. In this way Dabbawals reached IIM. Even Dabbawals were not the ones who applied for certificates. They were approached and asked if they would like to receive their ISO certificate and a 6 Sigma.

Dabbawalas had their brand ambassador as KING PHILIP. They hold records of no strike, no disputes, no court case, no police case from 1890. Also, they offer their service starting from Rs 350, 400 per month based on distance and give a guarantee of their service of about 99.999997%(without technology).

Dabbawalas have also started roti bank, cloth bank for the poor who can afford it. They usually feed 500-1000 people every day from the leftover of restaurants, parties, functions, and households.

How do the Dabbawala execute and manage the time?

For execution purposes, they use their coding language. This language is of 4 types

  1. Marathi alphabets
  2. English alphabet
  3. Signs(+, -)
  4. Egg 🥚 symbol

Whereas time management totally depends upon the dabbawala. 200/400 Dabbawals start in 1 time. Their schedule is as follows.

  1. 9:00 to 10:30 tiffin collection
  2. 10:30 to 11:30 traveling of tiffin from source to destination in local.
  3. 11:30 to 12:00 arrangement of tiffin according to their destination
  4. 12:00 to 1 Final delivery
  5. 1:00 to 1:30 lunch and meeting time of Dabbawalas
  6. 2:30 to 4:00 Reverse journey
  7. 4:00 to 4:30 Tea time for Dabbawalas
  8. 4:30 to 6:00 final time of delivering empty tiffin to their respective place.

Yes, there are various reasons why Mumbai Dabbawala can be termed better than Zomato and Swiggy. Not only did the Mumbai Dabbawalas set the best example of management but also set an exceptional example in execution and operations.

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